Terms and Conditions

Tapping Dyllong Terms and Conditions

1. Introduction

1. Mugambazi s.r.o., registered office: K Roztokům 291/42, 165 00 Praha 6 – Suchdol, ID No.: 036 75 998, registered in the Commercial Register maintained by the Municipal Court in Prague, file No. C 236164 (hereinafter referred to as “Provider” or “we“), will provide you via the website tappingdyllong. com offers you the possibility to order consultation services, in particular tapping, a technique consisting in tapping on specific points on the body, which can help to release negative emotions, reduce stress, and improve overall well-being (hereinafter referred to as “Services“). The Services are provided in the form of consultations (hereinafter referred to as “Consultations“).
2. You may contact the Provider at any time by e-mail at tappingdyllong@gmail.com, by telephone at +420 733 505 202 or in writing at the Provider’s registered office.
3. If we agree on the provision of the Services, the provision of the Services is governed by these Terms and Conditions, which are freely available on the Provider’s website. It may happen that we agree on some terms and conditions differently. In such a case, our agreement shall prevail over these Terms and Conditions.
4. The Provider’s services are to be understood as additional support for your wellbeing. They are not medical services or psychotherapeutic services, and the Services are not a substitute for medical or psychotherapeutic treatment. In case of doubt or any health problems, please always consult a professional (especially a doctor or therapist).
5. The use of the Services, as well as the application of the knowledge gained to your life, is always entirely your responsibility; you must consider for yourself the suitability of the Services for your individual situation. Please note that all information provided within the Services is for informational purposes only and is not intended to diagnose, prevent, or treat any disease.

1. Ordering the Service

1. You can read details about the Services on the Provider’s website.
2. You can order the Services (or reserve a consultation date) through the reservation system available on the Provider’s website.
3. In the reservation system, select the desired consultation date. Before sending the reservation, you can check and possibly change all entered data. We consider the reservation to be your binding order, which obliges you to pay (if you choose a paid product).
4. The reservation becomes valid and binding only after the full payment of the price for the Service. By paying the full price for the Service, a contract is concluded between the Provider and you.
5. The Provider is obliged to provide the Service only if you pay the price for the Service in full. If payment is not made immediately after the reservation, the Provider is not obliged to hold the reserved date, and the date may be released for other interested parties.
6. The Provider reserves the right to individually agree on a different method of ordering and paying for the Services.

III.         Cancellation conditions

1. You can cancel the consultation no later than 72 hours before the agreed date, by e-mail or by phone to the Provider’s contact details above. In such a case, you are entitled to a full refund or free re-scheduling.
2. If you cancel the consultation less than 72 hours in advance or if you do not attend the consultation without an excuse, the consultation fee is forfeited in full, unless we specifically agree otherwise.
3. The Provider reserves the right to cancel the agreed consultation. In the event that this occurs, you will be offered an alternative date or, if applicable, a refund of the full amount paid.

1. Payment conditions

1. The prices of individual Services are listed on the website.
2. You can make the payment via an online payment terminal.
3. The Provider is a VAT payer, so the price is listed incl. VAT.
4. Your obligation to pay the price of the Services is fulfilled at the moment the relevant amount is credited to the given account.
5. After the full payment of the price of the Service, a confirmation of payment along with the relevant document will be sent to the e-mail address specified in the order (reservation).

1. Withdrawal from the contract

1. If you book an appointment as a consumer, you have the right to withdraw from the contract within 14 days of its conclusion. In such a case, please contact the Provider by e-mail, or you can use the form provided at the end of these terms and conditions. However, please note that if you book a date that is earlier than your 14-day withdrawal period expires, you hereby give your consent to the Provider to provide you with the Services before your withdrawal period expires, thereby losing your right to withdraw from the contract. However, the Provider offers cancellation conditions, see the relevant section of these terms and conditions.

1. Complaints

1. If you believe that the Service provided for a fee is defective (does not comply with the legal or agreed terms), you have the right to make a claim. If the defect is remediable, you can either ask for a rectification, replacement for what was missing, or for a discount. If the defect cannot be remedied and the defect prevents you from using the Service properly, you can withdraw from the contract or ask for a discount.
2. Please note, however, that the reason for a complaint cannot be that the Service provided does not meet your subjective expectations, that you disagree with the Provider’s opinion or that you do not use the advice provided within the Services.
3. The Provider shall not be liable for any limitation in the quality or impossibility of providing advice caused by technical problems on your side (e.g. weak internet connection, malfunctioning equipment, etc.).
4. Claim the Service without undue delay after the Service has been provided to you, but no later than 6 months after the Service has been provided to you.
5. Please address your complaint to the contact details of the Provider. The complaint should include the Service to which the complaint relates, your contact details, a description of the defect and a request for how the complaint should be handled.
6. When a claim is made, you will receive a confirmation – a claim report, where it is stated when the claim was made, what is its content, your contact details, and what way of handling the claim you require.
7. We will evaluate the complaint without delay, within 30 calendar days at the latest (if you are a consumer). We will provide you with confirmation of the date and way of handling the complaint, possible corrections, their duration, or give you reasons why we reject the complaint.

VII.         Copyright

1. The Provider’s website, its content, as well as all materials, information, documents, or know-how that are communicated or provided to you in any form within the Services are protected by intellectual property rights, in particular by copyright.
2. It is not permitted to distribute, copy, modify, publish, make available to third parties or use such materials or information for your own business or the education of third parties in any way without the express consent of the Provider.
3. Provider grants you permission to use such materials or information solely for your personal use, and only to the extent that it is appropriate to the purpose of the Service provided.
4. Any information disclosed to you as part of the Service that is not publicly available is considered confidential and Provider has an interest in keeping it confidential. As such, you agree to keep it confidential and not to disclose it to any third party without the prior written consent of the Provider.

VIII.         Out-of-court dispute resolution

1. Under consumer law, you have the right to an out-of-court resolution of a consumer dispute arising from a contract between us. In such a case, you may contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, website: coi.cz). The out-of-court settlement of a consumer dispute is initiated only at your request, in the event that you have not been able to resolve the dispute directly with us. You can file your application no later than 1 year from the date on which you first exercised your right in dispute with us. You can also resolve your dispute online via the ODR platform available here.

1. Final regulations

1. We keep the details of the contract we have entered into together with you and will provide them to you upon justified request.
2. We conclude the contract in the Czech language. If we have published these terms and conditions in more than one language on the website, the Czech version shall prevail in the event of any differences or ambiguities.
3. The contractual relationship between us shall be governed by Czech law, and the Czech courts shall have jurisdiction to settle disputes, even if the relationship contains an international element.
4. The services provided through the website are primarily intended for physical individuals (consumers). In the case of interest in providing services for business purposes (with a ID number), the order must be discussed individually with the Provider in advance. If you agree with the Provider to provide services for business purposes, the statutory consumer protection and therefore the relevant clauses of these Terms and Conditions will not apply to you.
5. These Terms and Conditions may be updated by the Provider from time to time and the amendments shall be effective upon their publication on the Provider’s website.
6. If any provision of these terms and conditions is invalid or unenforceable, this will not affect the validity and enforceability of the remaining provisions. Such provision will be replaced by a new proper provision that is as close as possible to its original purpose.
7. If you have any doubts about the correctness of our action, you have the right to complain to one of the respective authorities, a list of which and the specific area of focus can be found in Act No. 634/1992 Coll., on Consumer Protection (in particular in Appendix 3).
8. You are responsible for all costs incurred by you in connection with the negotiation of the contract and the creation of the order. These costs do not differ from the basic rate and are not charged by us in any way.
9. This version of the Terms and Conditions is effective from 22 September 2025.

Sample form for a withdrawal from the contract: